Do you have any questions about our autobody services? If so, check out some of the questions we have been asked. We have answered common questions about our autobody services.
Do you provide courtesy cars? Is there a cost?
Yes, as long as you have collision and comprehensive coverage, a valid driver’s licence and Visa or MasterCard, we can put you in a courtesy car at no charge.
What should I bring for an estimate, and do I need an appointment?
All we need is your current insurance papers and a claim number, if you’re going through insurance. We do not make appointments for estimates. You can bring your vehicle in anytime between 8:00 AM and 4:30 PM on Monday to Friday (excluding holidays).
What is the number for ICBC’s Dial-a-Claim?
How long does it take to do the initial estimate?
It only takes about 15-20 minutes for an estimate, so we can do it while you wait.
How long do I have to wait for my car to get in for repairs once the estimate is done?
We book repairs depending on the severity of the damage. We cannot give an accurate answer until we see the vehicle.
Can I still get my car fixed if I’m not at fault, but my deductible hasn’t been waived yet?
Yes, you can choose to get your vehicle repaired right away. If the deductible has not been waived by the time repairs are finished, you would be required to pay the deductible, and ICBC will reimburse you once it’s been waived.
How do I know if my vehicle will be written off? Who decides if it is written off?
ICBC makes the decision based on the age, make and model of the vehicle, the severity of the damage and mileage. The condition
of the vehicle before the accident can also come into play.
How do I know if my vehicle is driveable?
There are a lot of factors that come into play. The most common are doors not opening, fluids leaking, both headlights not working, severely broken windshields and flat tires.
Should I wash my car before an estimate?
No, we need to get pictures before it’s washed. Then, if necessary, we can wash it here for more pictures.
How long will my car be in the shop for repairs?
This is dependent on the extent of the damage and availability of parts.